I'm using the CD and trying to e-file. The software froze and I can't get off the page, save the file, or exit the software. Help please!

Level 15

Oct 9, 2019 2:10:39 PM

Press Ctrl+Alt+Delete on your keyboard. Select Task Manager. Close the TurboTax program.

Level 2

Oct 9, 2019 2:33:24 PM

I forgot to mention, I'm on a Mac (no alt button)

Level 15

Oct 9, 2019 2:48:24 PM

@macuser_22 If you are around, are you please able to assist this user? Thanks!

Level 15

Oct 9, 2019 2:54:47 PM

In the meantime, I did find this article on the Apple website, which tells how to force quit on a Mac:

Level 15

Oct 9, 2019 5:48:44 PM

You nailed it. That is how to force quit.

Level 15

Oct 9, 2019 7:13:00 PM

@johannalyman - BTW: what year are you doing? If 2016 than there might be a compatibility issue - post back for a workaround.

If 2018 then I suggest restarting the Mac after force quitting TurboTax.

Level 2

Oct 10, 2019 9:50:55 AM

2018. I'll re-start after I force quit this time, it's still wonky. Thanks everyone for the support!