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New Member
posted Apr 18, 2022 10:40:20 PM

I'm unable to pay the fee to file

Can't pay the turbo tax f
ee

0 4 478
4 Replies
Level 15
Apr 19, 2022 5:57:05 AM

Use this IRS site for other ways to file for free.  There are 8  free software versions available from the IRS Free File site

 

https://apps.irs.gov/app/freeFile/

Level 3
Apr 16, 2023 6:37:55 PM

I have this same problem. I Can't type in the boxes to login to pay nor can I type in the Call the Agent option to enter the confirmation number. HELP!

Intuit Alumni
Apr 17, 2023 8:38:01 AM

@Tazz3L 

 

Can you please try the steps provided below to see if that resolves your issue:

 

  • Log completely out of your TurboTax account
  • Clear cache and delete cookies
  • Then log back in and see if you are still having the same issue

You can also try a different web browser. If this does not work, please respond back here and let us know.

 

Level 3
Apr 17, 2023 9:19:36 AM

I waited overnight and was able to enter the info the next day. I think the Intuit servers were overloaded last night. This problem was happening in the Home and Business Desktop software in a windows environment, not in a web browser. Thank you for your suggestion. It is resolved now without doing your steps, just waiting until morning. 

Peace be with you in this busy season!