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New Member
posted Mar 11, 2025 9:31:12 PM

I'm unable to import tax info from Etrade to TurboTax (MAC desktop version). It ask for user name / pwd (both are correct) but it say Establishing Secure Connection

It fails once it trys to make connection to Etrade but goes back to login page without doing anything.

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1 Replies
Expert Alumni
Mar 18, 2025 10:22:30 AM

If you are using TurboTax Online, try importing using a different browser. Make sure you have a VPN or Anti-virus turned off.

 

See the following TurboTax Help articles for potential fixes: