I'm trying to buy TurboTax Plus (need old tax returns), but when I do that it's making me pay for my State Return again. I've payed that already. How do I buy just Plus?

I need old tax returns for a mortgage. I filed and paid during tax season. I want to buy TurboTax PLUS and followed the "workaround" instructions listed on this website. When I get to the checkout option, it tallies in the price of my State Return. But I paid for my State Return months ago! I just want PLUS to view my old tax return!

183

Level 15

May 31, 2019 4:50:31 PM

You will need to contact TurboTax customer service/support for this problem.

Use the following TurboTax website to contact TurboTax customer service/support. Support is open from 8am to 5pm Pacific time (11am to 8pm Eastern time) Monday to Friday, after tax season. Submit your question/problem during business hours and then use the options for either Chat or Call (a phone number will be provided for Call) to speak directly with a TurboTax agent -

https://support.turbotax.intuit.com/contact/

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I'm trying to buy TurboTax Plus (need old tax returns), but when I do that it's making me pay for my State Return again. I've payed that already. How do I buy just Plus?