I'm stuck at step 3 of Checkout . I can E-sign, but my wife's email box cannot receive them to E-sign. my specialist entered the wrong name of my wife the first time.

After I found the problem, my specialist corrected it. But now my wife' email box still can't receive tax documents and E-sign them.
I contacted customer service. She told me that if my specialist entered my wife's name wrong the first time, the system couldn't verify it, so it couldn't do an electronic signature. Just print it out, sign it and upload it.
I want e-sign, how can this be done?

711

Expert Alumni

Mar 29, 2022 8:59:56 AM

Sounds like you have paid for the special service to have your return prepared by TurboTax. If so, you have unlimited access and should reach out to the speacialist to correct the issue. They will have a hands on access to actually manipulate the information to correct the issue.

@yuyu623

New Member

Mar 29, 2022 9:58:38 AM

My expert seemed to reject my E-sign, he insisted that I print it out, sign it, and upload it. What should I do next? I'm just wondering why it can't E-sign?

Intuit Alumni

Mar 29, 2022 11:35:11 AM

We do not have access to your information via this public forum. If you have questions about how you need to submit your return and you are currently working with an Expert, you would need to route those questions back to your Expert.

@yuyu623

Why sign in to the Community?

I'm stuck at step 3 of Checkout . I can E-sign, but my wife's email box cannot receive them to E-sign. my specialist entered the wrong name of my wife the first time.