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New Member
posted Mar 15, 2022 7:44:09 AM

I'm locked out of my Coinbase account, and Coinbase is no help and there's no way to reach a real person to talk to, how do I file my taxes without access to my account?

I can't reset my password "I never receive an email when I try to" and when I call they say they don't recognize my number and it's not associated with any account, I will take legal action against them but for now I need to know how to do my taxes with access to my crypto account?

0 3 1400
3 Replies
Expert Alumni
Mar 15, 2022 8:05:45 AM

Just to clarify.  This is out of scope for TurboTax, but try this   How do I get back into my account?

New Member
Mar 15, 2022 8:38:10 AM

Hi John, thanks for your reply. I definitely tried every possible way including submitting a support request through that page, contacted them via Twitter where they initially were responsive but then ignored me, and I tried to call them multiple times. It's been almost a month and tax deadline is approaching and I don't know what to do! I thought there might be some way to include a form or something in my tax return to explain my situation! 

Expert Alumni
Mar 15, 2022 8:56:29 AM

Do you have any online receipts, an excel spreadsheet, or any documentation that you can use as a base? 

Did you sell, exchange or transfer any crypto?  It's not taxable if you only purchased it.  It's only taxable when you trade it away.  

Did you participate in airdrops, mining, or staking?  These are taxable events.