I'm going through final checks and got an error regarding BOX 14. It states SDI cannot be greater than $0 but mine does show an amount. Any options here?

Sometimes your computer gets caught in a loop.  Let's clear your cookies and Cache. If that does not work I would like to take a deeper look at this. However, I need a diagnostic file which is a copy of your tax return that has all of your personal information removed. You can send one to us by following the directions below.

 

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On rare occasions, they may make your browser think you already did something that you still need to do. To fix that, you'll need to delete (clear) the cookies from your browser.

 

Each browser has a slightly different method for deleting cookies. Choose the browser you're using:

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Or

 

You can send a Diagnostic File so that I can take a look, here's how:

 

TurboTax Online:

1. Sign into your online account.
2. Locate the Tax Tools on the left-hand side of the screen. 
3. A drop-down will appear. Select Tools  
4. On the pop-up screen, click on “Share my file with agent.”
5. This will generate a message that a diagnostic file gets sanitized and transmitted to us.

Please provide the Token Number that was generated in the response.

 

TurboTax Desktop/Download Versions:

 

1. Open your return.
2. Click the Online tab in the black bar across the top of TurboTax and select “Send Tax File to Agent”
3. This will generate a message that a diagnostic copy will be created.  Click on OK and the tax file will be sanitized and transmitted to us.
4. Please provide the Token Number that was generated in the response.