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New Member
posted Mar 23, 2025 10:32:10 AM

I'm getting error, "Something didn't work as expected. Please try again." when trying to set up a new account for business tax.

I enter the name of the business and address, hit continue, and this error occurs again and again, with no further guidance on what is wrong.

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1 Replies
Expert Alumni
Mar 24, 2025 10:39:16 AM

You can try these steps to resolve if you are using the online version:

  • Clearing your Cache and Cookies
  • Using a different browser
  • Opening an Incognito Window

If you are using the desktop version, you may need to do a manual update. 

 

What is a manual update?