Try the following to get the discount to apply:
1.
Go back to the special website
provided by your bank, credit union, or insurance company and select the TurboTax link
or icon.
o This
will take you to the special TurboTax-branded affiliate site with the
discounted pricing.
2.
Sign in to TurboTax and be sure
to select the Take me to my return button.
3.
Select Tax Tools on
the left, and then Tools.
4.
Now select the My Fees button.
It should show the discount.
Still Having Problems?
The next step is to allow cookies. Then follow steps
1-5 again.
Source: TurboTax Products Promotions with
Partners
If that doesn't work, call Customer Service at (800) 446-8848 to request a refund.