Some TurboTax Desktop users who have installed and activated the License number may have been prompted multiple times for activation, and the program not launching.
The Following users may be impacted by this error
The root cause we have found for this error is the internet connection is unable to resolve connection to our server for activation of the License. There can be many reasons for this and it may not impact regular internet usage and activity.
To resolve this issue please follow the steps below to fix.If the below steps resolve your issue TurboTax will skip activation and open to the main getting started page.
If the product continues to prompt activation you have been unsuccessful.
*Disclaimer* These settings are typically the default settings for most users, however, if you are an advanced user,and have made changes regarding Internet protocol settings please follow these steps:
*Disclaimer*: These steps should be completed by an intermediate to advanced user of the Windows operating system. If you are not comfortable with making these changes please consult a local IT professional.
If you are still experiencing issues after following these steps. please contact a local support technician for additional assistance.
What BS. This is Inuit at work to make taxes a little more miserable. I've been using Home and Business for six weeks and all of a sudden I need my activation code again. 20 wasted minutes to comply with a request that should never have happened. This is on Intuit.
Nice try but no cigar. None of this fixed the problem. Going back to H&R Block - cheaper, more intuitive, faster, support fatter and more responsive.
The internet supposed causes for this issue are bogus. WE have it installed on two PCs, sitting side by side, connected by ether net to same router. In other words, connected to same way, using same anti-malware, etc.
@ocostich1 For assistance with this, please contact TurboTax and speak with an agent. TurboTax customer service/support does not have a single phone number but has many different phone numbers based on the type of platform used. So that we can direct your call to the best person/department to help you:
You'll get a toll-free number to a TurboTax expert who is specially-trained to handle your particular issue.
"Irene2805 Employee Tax Expert"
That link does NOT work. Does TurboTax have the corona virus???? I'm returning product to store for replacement maybe that will work
We apologize the link provided to you does not work to contact us please use this link: https://support.turbotax.intuit.com/contact/.
Here is what worked for me on Windows 10:
C:\Users\<your user name>\AppData\Roaming\Intuit\TurboTax
TY19
folder under it to anything you want as it will be recreated on next TurboTax 2019 start;It should work.
It appears that the configuration/database that are stored in that folder are getting corrupted or become incompatible (perhaps due to entity changes) after certain updates. Maybe this folder needs to be always regenerated upon update?
OMG ! ! ! ! thank you so much. Spent over 2 1/2 hours with support yesterday with no resolution. My computer is windows 7 upgraded to 10 so had to search around to find the file to rename. did what you said and the license number took.
Unbelievable that support couldn't provide this info.
I am greatly indebted to you.
GREAT JOB! Thank you so much.
I already did contact TurboTax support. That was the first thing I did. They had NO solution, other than give me another activation code that would work 5 times and then die. It took hours to get someone who was no use. Clicking the contact link in your post yields a new page that says
"This site can’t be reached"
With support like this, why is TT still in business?
THANK YOU!! I spent HOURS trying to figure out why it would not start! Even when it did, it wouldn't take the Activation code. TurboTax had told me not to reenter a code because it will count as another computer but didn't tell me how to fix the problem!! Thanks again!! Have a great day and stay safe!!
Where did you find the folder? I too upgraded from windows 7 to windows 10.
To see AppData folder under your profile folder (
C:\Users\<your user name>
- where<your user name>
is your actual user name on your machine), you may need to click View tab/menu in File Explorer and check Hidden items in Show/hide section. AppData is a hidden folder.This link takes me to a Intuit page that is blank!
You people (Intuit) tried this license BS about 15 years ago and totally failed, just like now! Enough users dump your software (me included) that you dropped it the following year. What do they say about people not studying history? I will be going back to H&R Block software next year too.
The link didn't work for anyone. It's a TurboTax fumble - again.
Of course, they didn't tell you how to fix the problem. They're going for worst TS of the year.
@ocostich1, see if my suggestion above works for you.
Just in case, here is a permalink to it: https://ttlc.intuit.com/community/taxes/discussion/re-i-keep-getting-an-error-code-that-my-turbo-tax-has-been-activiated-5-times-already-i-only-have-it/01/1439044/highlight/true#M521841.
Sadly this didn't work for me. This is a horrible issue and should have never occurred. I've been using this product for decades and this is the 1st time I've had an issue like this. Ridiculous.
They have nothing that works. And they don't care. They sent me a form to request a refund. I filled it out and emailed it back. I said to expect a response in a few days. I never heard anything.
Thank you so much for this fix. I've been struggling this since my first support case on April 7th. I talked to great support people, but none of them had a fix. If not for the COVID deadline extension I would have been completely hosed. The updates should regenerate this file, or at the very least, the reinstall.
What "fix"? Nothing here has worked for anyone as far as I can see.