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Level 1
posted Dec 18, 2023 11:01:05 AM

I have upgraded my hardware (motherboard, graphics ard & CPU) . How do I reactivate my TuboTax 2022 program?

I tried reinstalling and get the same result. What needs to be done to allow me to get to my 2022 tax file?

0 2 477
1 Best answer
Level 15
Dec 18, 2023 11:07:53 AM

You will need to contact TurboTax support.  Explain your situation to the agent, you may need a new license code.

 

See this TurboTax support FAQ for contacting support - https://ttlc.intuit.com/turbotax-support/en-us/help-article/account-management/turbotax-phone-number/L0Od33nMQ_US_en_US?uid=lfgviwbm


Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax

2 Replies
Level 15
Dec 18, 2023 11:07:53 AM

You will need to contact TurboTax support.  Explain your situation to the agent, you may need a new license code.

 

See this TurboTax support FAQ for contacting support - https://ttlc.intuit.com/turbotax-support/en-us/help-article/account-management/turbotax-phone-number/L0Od33nMQ_US_en_US?uid=lfgviwbm


Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax

Level 1
Dec 21, 2023 12:51:53 PM

Thanks for the response. I did reach out to TurboTax on FaceBook messenger. They validated my previous purchase and issued an updated authorization code.