Do you have the Deluxe Online version or the Desktop download installed program?
Online is only good for 1 return per account. But you can use the same email address for 5 accounts. You can start another return in TurboTax Online by:
The Desktop program can do multiple returns. Go up to File-New return.
Which is it? You don’t install the Online version. Do you mean the Desktop program you installed by downloading it with the 16 digit License Code? The Desktop program has the menus and tabs going across the top. The Online version has the tabs going down the left side in a black bar.