Do you have another account?
Many people have multiple TT accounts and forget how to access them. Log out of the account you are in now.
Account recovery
https://myturbotax.intuit.com/account-recovery/
https://ttlc.intuit.com/questions/1901535-forgot-your-turbotax-online-user-id-or-password
https://ttlc.intuit.com/questions/1901486-how-many-turbotax-accounts-do-i-have
Check to see if you have more than one account if your CC has been charged for the 2021 program ... downloads were ready earlier in November with CDs to mail out starting mid month.
Use this TurboTax account recovery website to get a list of user ID's for an email address run the tool against any email addresses you may have used https://myturbotax.intuit.com/account-recovery
I only had one account and verified that. Worked with customer service. There was some technical problem with charging credit cards.
Please send me turbotax advantage on CD
my payment info is on file/ also shipping info
Thank you,
Only YOU can make the purchase ... if you were on the Advantage program where you are charged automatically each year and you did not update your payment info earlier this month it is now too late to do so thus you have the option to buy it directly from TT or from any other reputable reseller.
First check your advantage account to see if the download is already there waiting for you or to see if the CD was sent out.
IMHO there is no real advantage to the ADVANTAGE program any longer so just buy the program from a reputable reseller for less and cancel your advantage account. Many resellers have discounts on the program and the price usually goes down as the season continues ( cheaper in March than in December) but beware of deep discounts from unknown sources as they could have malware or worse imbedded in them ... if the price sounds too good to be true it is. AND all the downloaded programs have all the same forms so save a few bucks and just but the Deluxe (Basic if you don't need a state program) and watch closely as the Deluxe is sold outside of TT system both with & without the state program.
There are only 3 so called "advantages" any longer ... https://turbotax.intuit.com/personal-taxes/cd-download/advantage/
1) phone support from a dedicated number (word in the forum is you don't get any faster service using that number)
2) free shipping/download as soon as it is available ( most places give free download ... and you don't really need the CD ever as it only has the beta version of the program on it anyway ... after installation you always have up update it AND no one needs the first beta version of the program in November which is not really fully operational until late January at the earliest ... some forms & states not until March some years. If you need to do any tax planning for the next tax year you need to use the prior year program which is already fully operational)
3) free re-downloads for 3 years ... all sellers do the same or you can always ask TT for another download for free