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New Member
posted May 31, 2019 7:19:35 PM

I have to reset my password every time I log in... What's going on?

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3 Replies
Level 15
May 31, 2019 7:19:36 PM

See if you have this option on a log-in screen.  I'm not sure this is the screen that is giving you the problem though, but look for something similar.

Image courtesy of VolvoGirl.

New Member
May 31, 2019 7:19:37 PM

I'm having the same issue.  I get to the log in page and it says my password did not work.  I reset it, then set up a new password.  But once I log out I have to reset it to log back in.

Level 15
May 31, 2019 7:19:40 PM

Please contact TurboTax Support during business hours for assistance:

FAQ:  How do I contact TurboTax?
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