I have been trying to get a credit of $120 as I paid twice for my tax return. My TurboTax answer XChange Code is 570881

Will I get some help on this problem. The gentleman who actually helped me charged me $60. The first gentleman said he could not help and said I would be refunded my $120. He sent me to the second who helped. I was actually able to do most myself. Donna Sypniewski

413

Level 15

Jun 13, 2021 11:10:55 AM

We do not have access you your account on this user community forum. All billing issues have to be addressed to TurboTax support.

TurboTax support is open from 5am to 5pm Pacific time, Monday thru Friday.

Use the TurboTax contact website and enter the key words Billing Issues

Use this website to contact TurboTax support during business hours - https://support.turbotax.intuit.com/contact/

Or -

Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax

Level 15

Jun 13, 2021 11:11:47 AM

You will need to contact TurboTax customer service through their website for your situation. When entering your problem on the website, use the keywords billing issues.

Use the following TurboTax website to contact TurboTax customer service:

https://support.turbotax.intuit.com/contact/

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I have been trying to get a credit of $120 as I paid twice for my tax return. My TurboTax answer XChange Code is 570881