I have an account. I paid $60 for the additional support but have never been able to reach anyone using the [phone number removed]. I hope Turbo Tax is not scamming people, if so this needs to be reported. S. Robin....

If you paid for the live assistance, you should be able to reach an agent either by chat or call using the feature located at the top of your screen "Live Tax Advice". If you cannot reach a live agent contact TurboTax Support using the link provided below

TurboTax Phone Number