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Level 1
posted Jan 21, 2025 10:04:49 AM

I have a Mac mini and installed Turbo Tax 2024 Deluxe on it. When I try to install a State, I am prompted for "Keychain Access". Nothing I try does anything.

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1 Best answer
Expert Alumni
Jan 21, 2025 10:30:39 AM
4 Replies
Expert Alumni
Jan 21, 2025 10:30:39 AM
New Member
Jan 30, 2025 11:33:31 AM

I have exactly the same issue.  It says it wants to use the information about "tmx-pbxl_uuid_service" but the PasswordManager which is the Mac replacement for the old keychain manager has no information on this.  I've tried all the passwords I have for Intuit, and none of them work.  Without being able to download the state, I'll not be able to file using Turbo tax.  And I don't seem to be able to get their attention that they have a major problem.

Expert Alumni
Jan 30, 2025 12:25:17 PM

Did you try everything above?  If so, then please call customer service at 1 (800) 446-8848.  

Level 1
Jan 30, 2025 12:41:24 PM

Actually, my Mac login is what is expected. That worked for me.