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New Member
posted Jun 23, 2023 7:05:37 AM

I have a dishonored payment between TurboTax and the IRS with a confirmed payment for the service they provide through my bank statements

Why do I have a dishonored payment even though the my bank account has the statement from the withdrawal from TurboTax

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2 Replies
Level 15
Jun 23, 2023 7:16:51 AM

TurboTax does not make payments on your behalf to the IRS or your state---ever.   You may have entered account information for a direct debit, but that payment had to be taken out of your account by the IRS or your state.   TurboTax had nothing to do with making the payment.   You will have to sort it out with the IRS by calling the contact number on the letter you received and provide them with proof that the money was taken out of your account.  

Level 15
Jun 23, 2023 8:23:09 AM

Many folks have posted the same situation ... the IRS seems to have an issue this year and a phone call usually will fix this issue ... have proof of payment in hand when you call.