Others are having this problem too.. See if this helps.
REFUND ADVANCE LOAN
https://ttlc.intuit.com/turbotax-support/en-us/help-article/tax-refund/offer-details-disclosures-refund-advance-program/L4ljXp6TI_US_en_US
https://turbotax.intuit.com/refund-advance
Link your TurboTax account to Credit Karma
And the money is not issued until your e-file is accepted by the IRS.