Also, they want to charge me $150 instead of $50, and they didn't even connect my old tax information.
What does it say you cannot "apply" for? This is the user forum for TurboTax. If you are trying to get help for using Credit Karma:
https://ttlc.intuit.com/community/intuit-account/help/is-credit-karma-a-part-of-turbotax/00/2092900
https://support.creditkarma.com/s/