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New Member
posted Apr 27, 2020 2:46:24 AM

I got a receipt saying I filed but when i log in it says i didnt file and then when I attempt to file it says that I have

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1 Replies
Level 15
Apr 27, 2020 6:13:11 AM

Many people have multiple TT accounts and forget how to access them.  Log out of the account you are in now.

 

Account recovery

https://myturbotax.intuit.com/account-recovery/

https://ttlc.intuit.com/questions/1901535-forgot-your-turbotax-online-user-id-or-password

Or did you use the desktop version of TurboTax?  If so, the files are on your own hard drive or any backup device you used like a flash drive.

 

https://ttlc.intuit.com/questions/1901486-how-many-turbotax-accounts-do-i-have

https://ttlc.intuit.com/questions/1901535