I filed with the online version program & was only able to file one family members return. How do access the download with out having to purchase another one?

After I completed the return I was unable to file another family member. I read that I should have purchased a CD version which I was never informed at anytime. I have been using Turbo Tax for over 10 years & feel like I was miss led in this online version. Can I apply the purchase of the deluxe version online & get a download code to finish the rest of my family's returns?

The order number is TTWC64343404 Thanks

614

1 Best answer

Level 15

Jun 6, 2019 1:00:37 AM

Since you paid for the online version call and ask them to switch you to the Desktop download. Have you been using the Desktop CD/Download program before? Why did you try Online this year? Pricing is only one difference. There are several other big differences.

Contact Customer Service 5am-9pm Pacific time 7 days a week, https://support.turbotax.intuit.com/contact/

Level 15

Jun 6, 2019 1:00:37 AM

Contact Customer Service 5am-9pm Pacific time 7 days a week, https://support.turbotax.intuit.com/contact/

New Member

Jun 6, 2019 1:00:40 AM

thank you for the response as it was very helpful.

I followed your advice & customer service converted the transaction to a download, resolving my problem. Super service

Thanks again

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I filed with the online version program & was only able to file one family members return. How do access the download with out having to purchase another one?