We have an account recovery process for people who can’t receive a unique code through their email address or phone. Maybe you’ve lost your phone or you’ve changed jobs and don’t have that email anymore.
If you can receive a code, follow the steps under I forgot my user ID or password above because it’s faster than an account recovery request.
Follow these steps to submit an account recovery request:
- Go to our account recovery website.
- Answer the questions.
- Use the QR code to take a picture of your identification: driver’s license, state ID, passport, or notarized document.
Your case will be reviewed within one business day, though usually much quicker. You’ll receive an email from turbotax@intuit.com with the next steps. If we approve your request, you'll receive a link to reset your password.
Only you can make changes to your Intuit Account. For your security, we can’t update your account information on your behalf.
TurboTax FAQ: I need help signing in to my Intuit account