If you started using the online program in December when it came online then you must log in with the same userID that you started the return with.

 

How many TurboTax accounts do I have?

Here's how to find out which TurboTax accounts are linked to your email address:

1. First, sign out of your account (otherwise, you'll be thrown into a loop in Step 2).
2. Go to our Get help signing in to your account page, enter your email address, then continue.
3. Check your inbox for a Your TurboTax Account email from do_not_reply@intuit.com, which will list all Intuit accounts tied to that email address.
4. Repeat these steps for any other email addresses you may have.

If you have multiple TurboTax accounts, pick one and stick with it when you do future tax returns. That way we can automatically transfer your tax info over year after year. It also makes accessing your prior-year returns much easier.

You may be in the wrong account.

 

Many people have multiple TT accounts and forget how to access them.  Log out of the account you are in now.

 

Account recovery

https://myturbotax.intuit.com/account-recovery/

https://ttlc.intuit.com/questions/1901535-forgot-your-turbotax-online-user-id-or-password

Or did you use the desktop version of TurboTax?  If so, the files are on your own hard drive or any backup device you used like a flash drive.

 

https://ttlc.intuit.com/questions/1901486-how-many-turbotax-accounts-do-i-have

https://ttlc.intuit.com/questions/1901535

@curriec67   Just to be clear....are you asking about a 2021 return you started before November or for 2022?