Why sign in to the Community?

  • Submit a question
  • Check your notifications
Sign in to the Community or Sign in to TurboTax and start working on your taxes
New Member
posted Jan 17, 2021 4:59:40 PM

I downloaded Turbotax for Windows 10 but it will not install.

When it gets to the install screen it disappears.

0 4 808
4 Replies
Level 15
Jan 17, 2021 5:36:19 PM

did you try by deleting the download and trying to download again.  just a little hiccup in the download can cause corruption in the download. 

Level 2
Jan 23, 2021 11:39:32 AM

This is happening to me.

TT will not launch. It seems to install but doesn't launch from installation. I click the icon and a "white" window comes up with TT - Activation at top but that is all white with just a blue dot in the middle???

Tried uninstalling and did again but same. Never asks for license key. Just white screen w/ blue dot.

Dell i7 w/ Windows 10.

Ideas?

Level 15
Jan 23, 2021 11:43:24 AM


@RJC64 wrote:

This is happening to me.

TT will not launch. It seems to install but doesn't launch from installation. I click the icon and a "white" window comes up with TT - Activation at top but that is all white with just a blue dot in the middle???

Tried uninstalling and did again but same. Never asks for license key. Just white screen w/ blue dot.

Dell i7 w/ Windows 10.

Ideas?


Another user posted this fix.  See if it works for you -

 

  • change your resolution to 800 x 600 (start>setting >system resolution. once it's been changed, your screen size will look very big. 

    REMEMBER your initial resolution setting

    !
  • launch TT and the activation screen should launch.  copy / paste in your activation code. you should get the 'all set' green check mark
  • change your resolution back to what is was originally. 

Level 2
Jan 23, 2021 12:07:43 PM

Ok that, and/or running in Windows 8 compatability mode, worked. Black magic.

Windows 10 Pro is the OS.

Thx!