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New Member
posted Jun 6, 2019 3:58:07 AM

I do not want to do this online and the CD appears cracked - how can I download

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1 Best answer
New Member
Jun 6, 2019 3:58:09 AM

If you are unable to download the program from your CD, you can contact Product Support to either get a new CD or they can send you a download. Please have the CD and purchase information available when contacting them.

We don't have a single, all-purpose phone number. Instead, we have many different numbers, depending on what you need help with.

Follow these instructions to connect with a TurboTax Expert who is specially-trained to handle your unique question or concern. Live help is available from 5:00 AM to 9:00 PM Pacific, seven days a week.

If you're using the TurboTax CD/Download software or can't sign into your TurboTax account, click here to contact us. Ask your question, click Continue, and follow our onscreen instructions.



1 Replies
New Member
Jun 6, 2019 3:58:09 AM

If you are unable to download the program from your CD, you can contact Product Support to either get a new CD or they can send you a download. Please have the CD and purchase information available when contacting them.

We don't have a single, all-purpose phone number. Instead, we have many different numbers, depending on what you need help with.

Follow these instructions to connect with a TurboTax Expert who is specially-trained to handle your unique question or concern. Live help is available from 5:00 AM to 9:00 PM Pacific, seven days a week.

If you're using the TurboTax CD/Download software or can't sign into your TurboTax account, click here to contact us. Ask your question, click Continue, and follow our onscreen instructions.