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Returning Member
posted Mar 15, 2025 8:16:09 PM

I didn’t use TurboTax Live Assisted Deluxe to fill my files. It charged me $183 fee for no reason

Why is it charging me fee for TurboTax Live Assisted Deluxe when I didn’t use help? I filled it on my own

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2 Replies
Level 15
Mar 15, 2025 9:29:48 PM

HOW CAN I DOWNGRADE TO A LOWER VERSION

https://ttlc.intuit.com/turbotax-support/en-us/help-article/change-service-level/downgrade-lower-priced-version-turbotax-online/L2IDaMvkt_US_en_US?uid=m6ilzady

Level 10
Mar 15, 2025 10:26:08 PM

It looks like you mistakenly signed up for the deluxe live assist instead of the regular deluxe version. If you haven't paid or filed yet follow the instructions in the above post to downgrade to the deluxe regular version.