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New Member
posted Apr 5, 2025 3:12:08 PM

I confirmed my payment nothing is happening. I also did Apple Pay twice because I thought it didn’t go through because nothing happened

Help I clicked payment confirmation and nothing is happening

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1 Replies
Expert Alumni
Apr 5, 2025 8:25:22 PM

Sometimes you need to clear your cache (that is, remove these temporary files) because a full or corrupted cache can cause problems in TurboTax.  You can try these steps if you are using the online version:

 

  • Clearing your Cache and Cookies
  • Using a different browser
  • Opening an Incognito Window

Please reach out again if your problem persists.