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New Member
posted Mar 21, 2024 2:17:39 PM

I cannot select a turbotax product and the help system will not direct me without having selected a product. How do I get help?

I follow the guiding questions that end in recommending Live Assisted but when I click "Start for free" I only get a message that says "Oops, something went wrong. Please try again." When I tried to call for support, the automated system reports that I need to select a product before I can get help. What now?

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1 Replies
Expert Alumni
Mar 22, 2024 6:58:47 AM

Check to make sure you have a good, strong internet connection. If you are using a vpn, you might need to temporarily disconnect it. Same with anti-virus software. 

 

Try closing TurboTax, clear your Cache and Cookies if you are using TurboTax Online, and reopen TurboTax.  You can also try a different browser.

 

Also, make sure you have ran all updates. 

 

If using TurboTax Online: Clear your cache and cookies. See this FAQ, for your particular browser.

If using TurboTax Desktop: Please see this FAQ.