You can speak to a person, you just have to go through the procedure to do that. You can get TurboTax support contact information, including phone numbers, at this link: https://turbotax.intuit.com/support/contact/index.jsp
Unfortunately that’s not true. I tried that route many times and the automated response is very poor. “She” asks me to spell my email address and no matter how distinctly I pronounce each letter, she NEVER gets it right. In the end “she” tells me that they have no record of me as a client, even though I’ve used TurboTax for about 20 years. There will not be a 21st year if somebody doesn’t contact me next week.
@tberkedal55: We are unable to see the version you are using. If you are using a paid version of TurboTax, there should be a contact us link within there as well. Have you tried this or do you see this available to you with your version?
Please feel free to post your question in this thread, and someone will respond with further assistance.