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New Member
posted Jan 23, 2020 12:13:06 AM

I can't e-file fed return because it asks me to fix this. But it doesn't allow me to change anything so I'm not even sure what Im supposed to do http://prntscr.com/qrn4u6

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1 Replies
Intuit Alumni
Jan 24, 2020 5:29:47 PM

If TurboTax isn't letting you make any changes, you may need to clear your browser's cache and delete the cookies stored on your computer, as sometimes this can keep TurboTax from functioning properly.

Please see the following TurboTax FAQ's to assist with this:

Clear cache: https://ttlc.intuit.com/community/troubleshooting/help/how-to-clear-your-cache/00/26135 

Delete cookies: https://ttlc.intuit.com/community/troubleshooting/help/how-do-i-delete-cookies/00/25978

If this doesn't resolve your issue, please reach out to Customer Support via the Contact Us link below:

https://support.turbotax.intuit.com/contact/