I am unable to open my turbo tax after doing latest update. I keep getting a win32 debug message that prevents my turbo tax from opening.

Returning Member

Feb 24, 2020 5:01:20 PM

I too am getting same error message.....has someone fixed this?

Intuit Alumni

Feb 25, 2020 11:08:01 AM

Try this, Windows Defender and Webroot installation notification w32.trojan.gen

https://ttlc.intuit.com/community/tax-topics/help/windows-defender-and-webroot-installation-notification-w32-trojan-gen/00/954672

New Member

Apr 15, 2020 5:41:08 PM

I'm also getting a win32 debug message. I'm not using Webroot so the previous suggestion does not apply.

New Member

Jul 13, 2020 12:13:10 PM

Just updated and getting Win 32 message. I am not running Webroot. How can I fix this??????

Expert Alumni

Jul 14, 2020 7:41:27 AM

What if you try a different browser?

New Member

Jul 14, 2020 7:59:57 AM

The problem started when TurboTax updated. I use Chrome, tried Firefox...no help. Finally decided to reboot computer, problem solved!

Returning Member

Apr 17, 2021 8:55:04 AM

Same problem, this just sucks and TurboTax offers no help whatsoever. When I try to access TurboTax assistance the virtual person wants to send me a link to reset my password, WTF? Hey TurboTax if you are not going to support and fix your product than quit selling it. Looks like I will have to reload the program, important 2019 return again and re-enter all 2020 information. My return was complete, all I needed to do was review return and file. I am so pissed off right now, absolutely ridiculous . . . 🖕

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I am unable to open my turbo tax after doing latest update. I keep getting a win32 debug message that prevents my turbo tax from opening.