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New Member
posted May 27, 2020 8:30:17 AM

I am unable to e-file. Nebraska zip code and city should not be entered directly on the NE info worksheet, but TurboTax won't allow me to correct this for some reason.

It takes me to a screen to fix it, but nothing I do works, and I'm stuck in an error loop. I've had no issues e-filing in the past years via TurboTax.

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1 Replies
Level 15
May 27, 2020 9:08:41 AM

To resolve, follow these steps:

  1. Go to the Check This Entry screen that is generating the error
  2. Remove the information that is entered in this field
  3. Click on Continue and remove any other information in other fields that generate the same error
  4. Continue through until you start to get the following errors Address must be entered, do not enter any information at this point
  5. Click on the Personal Info tab and review the information, Enter the missing information by selecting Edit. If there is no missing information simply continue through the Personal information section.
  6. Close or sign out of TurboTax. If you are using TurboTax Desktop choose to save return when prompted to.
  7. Open TurboTax or Sign into your TurboTax Online account
  8. Click on the Wrap-Up tab and you should no longer get the error