I am stuck on "qualified adoption assistance program" without the ability to change the number. box 9 is greyed out on my w-2. what should i do?

You can delete your W-2 and enter the information manually. 

 

You can delete your W-2 info if you haven't filed your taxes yet.

 

In TurboTax Online or CD/Download:

1. Open or continue your return
2. From the menu, select Search and type-in W-2
3. Select the Jump to link in the search results
4. On the Your W-2 info so far screen, select Edit next to the W-2 you want to change
5. Select the trash can Delete icon to delete the W-2

To navigate to that section of TurboTax, see the following steps:

1. From Tax Home, open or continue your return
2. In the search bar, search for W-2
3. Select the Jump to link at the top of the search results
4. At the Let's get your W-2 info screen, select Work on my W-2 and Continue
5. If you land on the Here’s your W-2 info screen, select Add another W-2
6. When asked to enter your employer's EIN, leave this section blank and Continue
7. On the next screen, select Type it in myself and Continue
8. Follow the instructions on the next screens to manually enter your W-2 info