Refer to the TurboTax Help article How do I contact TurboTax? and What's the TurboTax phone number?
I have attempted to reach them to get a better understanding as to why I was charged such an excessive amount. Unfortunately, I still don’t have an explanation. I have used Turbo Tax for well over a decade and this is the first time I have left in a state of confusion. I do thank you for your response.
How can I see my TurboTax fees?
If you started in the Free Edition and entered any data that required any extra forms or schedules, you have to upgrade to a paid version and if you are watching the screens carefully you are alerted to the upgrade.
TurboTax Online: Important Details about Filing Simple Form 1040 Returns
If you have a simple Form 1040 return only (no forms or schedules except as needed to claim the Earned Income Tax Credit, Child Tax Credit or student loan interest), you can file for free yourself with TurboTax Free Edition, or you can file with TurboTax Live Assisted Basic at the listed price. Roughly 37% of taxpayers are eligible.
Examples of situations included in a simple Form 1040 return (assuming no added tax complexity):
Examples of situations not included in a simple Form 1040 return: