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New Member
posted Feb 24, 2024 1:18:51 PM

I am furious I am not able to download 2023 tax software. Have tried install 3 times software won't upload on my computer why?

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2 Replies
Expert Alumni
Feb 24, 2024 1:24:55 PM

Try closing TurboTax, clear your Cache and Cookies if you are using TurboTax Online, and reopen TurboTax.  You can also try a different browser.

 

Also, make sure you have run all updates. 

 

If using TurboTax Online: Clear your cache and cookies. See this FAQ, for your particular browser.

 

If using TurboTax Desktop: Please see this FAQ.

 

Please reboot the computer

Level 3
Feb 24, 2024 1:28:56 PM

Can you detail the steps you are taking and what happens after each one? It is unclear what you are saying because your message states that both you are unable to download the software and also upload (install?). Knowing any errors you are receiving will allow us to assist you better.