i am eligible for free filing but i keep getting switched to deluxe, how can i avoid this? do i need to start over?

To see your fees, click on Tax Tools on the left side of the screen. Then click on Tools. You will see My Fees in the center of the screen. 

 

If you want to downgrade, this FAQ will tell you how: How do I downgrade to a different TurboTax Online product?

 

You can remove TurboTax Live as long as you haven't used the Tax Expert feature. Here's what to do:

1. With your tax return open, select File.
2. Proceed through the screens until you reach the Just a few steps left... screen, then select Start or Revisit next to Step 1: Review Your Order.
3. On the order summary screen, select Downgrade.

If you don't see Downgrade or already used the Tax Expert feature, you can clear your return and start over as long as you haven’t paid yet. After clearing your return, you can select the TurboTax product that best suits your needs.

Keep in mind: If you want to receive help from a tax expert, you’ll need to use TurboTax Live.

 

If not using Live you can follow these steps:

 

Follow these steps to downgrade to a different TurboTax Online product:

1. Open your return if you haven't already.
2. In the left menu, select Switch Products.
3. Select Downgrade.