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New Member
posted Jun 1, 2019 10:37:45 AM

I am asking for a refund of my 19.99 paid to file my Illinois income tax. My form was rejected because of a clerical error and I was required to file a paper return.

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1 Best answer
Level 15
Jun 1, 2019 10:37:46 AM

If the problem concerns any type of refund for fees, use the key words billing issues and do Not use the word Refund or you will get a phone number for tax refunds.

Use this website to contact TurboTax support during business hours - https://support.turbotax.intuit.com/contact/

Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax

2 Replies
Level 15
Jun 1, 2019 10:37:46 AM

If the problem concerns any type of refund for fees, use the key words billing issues and do Not use the word Refund or you will get a phone number for tax refunds.

Use this website to contact TurboTax support during business hours - https://support.turbotax.intuit.com/contact/

Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax

New Member
Jun 15, 2020 12:58:10 PM

I paid for three returns that have to file a paper  return.  no rejection was indicated when I did a final check.  Please advise.