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New Member
posted Jun 3, 2019 4:20:57 PM

I activated my turboprepaidcard but my tax check isn't on there, what do I do?

Is the card the only way to receive my check?

0 2 300
2 Replies
Level 15
Jun 3, 2019 4:20:59 PM

No money goes on the card until the refund is actually issued by the IRS.

Level 15
Jun 3, 2019 4:21:00 PM

Did you have the TT fees withheld from the federal refund and are getting the refund on the Turbo Tax Debit card?

If so the refund needs to go from the IRS to the third party bank to the card.  This process can take up to 3 business days or more.  So did the IRS release the refund yet ?   

Check the IRS :  https://www.irs.gov/Refunds

Check  SBTPG:  by logging into their website at:  https://cisc.sbtpg.com/

Or you can get 24-hour automated info by phone at:  https://cisc.sbtpg.com/contact.aspx

Check at Turbo Tax Visa :  If you have any questions or need assistance with your Turbo Prepaid Visa Card, please visit TurboPrepaidCard.com or call us toll-free at (888) 285-4169.