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New Member
posted Apr 21, 2022 6:56:04 PM

I accidently bought the Mac version of TurboTax Advantage when I need the windows version, how do I get the windows version?

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5 Replies
Level 15
Apr 22, 2022 5:51:44 AM

Contct customer support

 

To call TurboTax customer support

https://ttlc.intuit.com/questions/1899263-what-is-the-turbotax-phone-number

Customer support is available from 5 a.m. to 9 p.m. Pacific time daily

Level 15
Apr 22, 2022 6:18:14 AM

If this is for the 2022 program that comes out next November you should be able to make that correction in your ADVANTAGE account yourself :  

To update your TurboTax Advantage account, see this TurboTax support FAQ - https://ttlc.intuit.com/questions/1900547-how-do-i-update-or-confirm-the-information-in-my-turbotax-...

New Member
Oct 27, 2022 11:54:02 AM

I called the service number. Lady speaks way too fast. Followed instructions. Unable to change my order online from Apple to Windows software. I also have two products ordered when I only need Premiere. Couldn't resolve this and it's very frustrating.

Level 15
Oct 27, 2022 12:07:32 PM

@docjoseph Sorry---but these are not issues we can resolve in the user forum.   You will have to try contacting customer support again.

 

https://ttlc.intuit.com/questions/1899263-what-is-the-turbotax-phone-number

 

https://twitter.com/TeamTurboTax

or

https://www.facebook.com/turbotax

Level 15
Oct 27, 2022 12:34:47 PM

First choose the program you want and add it to the order ( and FYI you only need Deluxe ... Basic if you don't have a state return )  since all the programs handle all the same forms.  

 

Next delete/remove the programs you do not want.  It is just that simple.  

 

To update your TurboTax Advantage account, see this TurboTax support FAQ - https://ttlc.intuit.com/questions/1900547-how-do-i-update-or-confirm-the-information-in-my-turbotax-...