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New Member
posted Jun 4, 2019 12:31:32 PM

I accessed Turbo Tax Thru USAA website, but during the order review - i do not see the discount applied. ?

Hi,  I am a member of USAA and i accessed the Turbo Tax online thru USAA website. When i'm ready to order Turbo Tax deluxe, it didn't apply the discount.

0 2 2533
2 Replies
Level 15
Jun 4, 2019 12:31:34 PM

According to the TurboTax FAQ below, you should see the discount when you get to the "Review" section of your return.

https://ttlc.intuit.com/replies/4652791

If you have properly accessed TurboTax (as you have), you should definitely see the discount.  Don't complete your purchase until you've spoken with a TurboTax Customer Support agent.  Once you've completed your purchase, no refunds can be issued.  Use the instructions below to contact Support during business hours.  A Support rep will be happy to assist you.

https://ttlc.intuit.com/replies/6386875

So sorry for the difficulty.

Returning Member
Feb 1, 2021 6:14:22 PM

I am currently having the same issue and nobody can help. Last week i was o the phone for 2 hours, ended up receiving a service code saying i would need to call-in to receive a service code.

 

Today I've talked to 5 different customer service reps, gotten put back in the que with out notice 3 times and still nobody can figure it out. They had me try to use the TurboTax free for military link directly through turbo tax and still doesn't work.