We are family of 4. I am the only member working and husband is a full time student. We have 2 dependents and he received his 1098-T we entered it into TT and after entering all other information in this section it says he is not eligible for a tax break? We are not sure why. We file married jointly.
If you are eligible, you have answered something wrong, in the interview. But, a lot of people are just not eligible.
See:
https://www.irs.gov/Individuals/AOTC
https://www.irs.gov/newsroom/american-opportunity-tax-credit-questions-and-answers
https://www.irs.gov/credits-deductions/individuals/education-credits-questions-and-answers
https://www.irs.gov/individuals/llc
LLC vs AOTC chart https://www.eitc.irs.gov/other-refundable-credits-toolkit/compare-education-credits/compare-education-credits
You can use this IRS tool https://www.irs.gov/help/ita/am-i-eligible-to-claim-an-education-credit