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New Member
posted Apr 22, 2020 6:00:39 PM

Hung up on "check this entry" question. Entry is valid. Program is missing a box to check and proceed to efile. Stuck in endless loop.

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1 Replies
Expert Alumni
Apr 22, 2020 6:20:11 PM

You may want to log out, clear your cookies and cache, and then log back in to see if that helps. 

 

Here's how:

 

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A full or corrupted cache can cause problems in TurboTax, so sometimes you need to clear your cache (that is, remove these temporary files).

 

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Apple's official support site doesn't appear to contain instructions for clearing the cache in Safari. Your best bet is to search the Internet for clear Safari cache or similar search terms.