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New Member
posted Mar 13, 2025 12:48:12 PM

https://turbotax.intuit.com/personal-taxes/cd-download/install-turbotax/ will not open on windows 11 IE

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2 Replies
Level 15
Mar 13, 2025 12:56:14 PM

Clear your cache and cookies on your web browser

See clear cache - https://ttlc.intuit.com/turbotax-support/en-us/help-article/product-system-requirements/clear-cache/L8EEqjh3R_US_en_US

See clear cookies - https://ttlc.intuit.com/turbotax-support/en-us/help-article/data-systems/delete-cookies/L009gaGqG_US_en_US

 

No help?...Change your web browser to one of these you are not currently using, Google Chrome, Mozilla Firefox, Microsoft Edge

Returning Member
Mar 14, 2025 3:40:48 PM

To get the Windows_PC_TurboTax_Download exe to run on your computer (WIN PRO 11 in my case) .

Step 1 - Download to your computer

Step 2 - Click on the downloaded exe and try to install it.

Step 3 - Watch as Windows works (hourglass) and then nothing.

Step 4 - Try all the crap suggestions out there and the TT help suggestions.

Step 5 - Have a coronary and a fit of rage as nothing works. No messages, No nothing.

Step 6 - Realize that Windows is a pain and finally do the following.

Step 7 - RIGHT click on the TT download and then LEFT click on PROPERTIES.

Step 8 - On the GENERAL tab look at the bottom and you may see...............................

Step 9 - Security: 

This FILE CAME FROM ANOTHER COMPUTER and MIGHT be BLOCKED to HELP PROTECT This COMPUTER. 

Step 10 - RIGHT click the BOX next to Unblock text and watch it disappear.

Step 11 - Click the Close (X) in the upper right-hand corner.

Step 12 - DOUBLE RIGHT click the TT download exe and watch it work.

Step 13 - Click YES to Allow program to make changes.

Step 14 - If the TT install shield says MS visual C++ is needed the Click INSTALL button 

Step 15 - Watch as program is installed.

Step 16 - Get the Intuit TT License agreement Window and click to accept. Press Next. 

Step 17 - You got it from here. Install as you see fit.

 

You're Welcome.