How to talk/chat/email with a human? The automated "help" is worthless. Trying to respond to a text I got from turbotax, and keep getting directed to the "community"?

No one in the user forum can access your account.

 

Phone support is not provided with the Free Edition.  If you are using a paid version of the software or if you purchased PLUS you can get phone support when customer support is there.  Otherwise, post your question here and someone will try to help.

 

To call TurboTax customer support

https://ttlc.intuit.com/questions/1899263-what-is-the-turbotax-phone-number

Customer support is available from 5 a.m. to 5 p.m. Pacific time Monday-Friday.

 

Are you referring to a text from TurboTax concerning deferred 2020 Social Security taxes for self-employed individuals?

 

Go to this IRS website for how to pay the deferred taxes - https://www.irs.gov/newsroom/how-self-employed-individuals-and-household-employers-repay-deferred-so...