With the desktop software there is a charge to e-file any state return (you can mail in the state return to avoid the e-file charge). You get one free State program with the desktop software. If you downloaded the wrong free state program you would need to contact TurboTax support.
What if I accidentally downloaded the wrong state program?I did contact Support and it was an endless loop of phone queries. I was never able to talk to someone.
I called "1-800-446-8848".
I went to file my Federal and State taxes and it wants to charge me for the State which is supposed to come free with (one time).
I loaded a cd and it asked me to identify a state of residence and a state of non-residence. How do I reverse the state resident - non-resident designation?
Please see the attached link for steps on how to correct your state input.
How do I correct my state input
What if I accidentally downloaded the wrong state?
If you are still having issues after performing the steps above, please contact us using the link below for additional assistance.