Per PROREPUBLICA WEBSITE
Contact TurboTax support.
Use this website to contact TurboTax support during business hours - https://support.turbotax.intuit.com/contact/
Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax
When doing so, use the term "billing," not "refund." Otherwise, you will be directed to IRS WMR.