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New Member
posted Jun 4, 2019 3:26:01 PM

How do I use the 25% discount I received in an email?

0 46 4043
1 Best answer
Level 15
Jun 4, 2019 3:26:19 PM

If your discount is not showing up in your shopping cart, please clear cache & cookies & try again. 

24 Replies
Level 15
Jun 4, 2019 3:26:02 PM

If you did not use one for the TurboTax online Live editions then you cannot get the discount - <a rel="nofollow" target="_blank" href="https://turbotax.intuit.com/personal-taxes/online/">https://turbotax.intuit.com/personal-taxes/online/</a>

New Member
Jun 4, 2019 3:26:04 PM

I did use the online Live edition.  The email says to click here to finish up your taxes and to receive the discount, but it's not applied at checkout.

New Member
Jun 4, 2019 3:26:05 PM

I'm having the same issue. Clicked the hyperlink from the email, but the discount isn't applied at checkout.

New Member
Jun 4, 2019 3:26:06 PM

I have the same issue too

New Member
Jun 4, 2019 3:26:08 PM

Same issue.

New Member
Jun 4, 2019 3:26:09 PM

I tried the link email again this morning, and it is now working!

New Member
Jun 4, 2019 3:26:10 PM

"OFFER: 5 DAYS ONLY 25% OFF Finish and file with TurboTax Live by March 26 Offer valid March 22-26* You’re well on your way."   


Signed into TurboTaxLive this morning and then filed my return. The 25% discount was not received.

How do I obtain a refund for the discount that was not received?

Bruce JAMES

New Member
Jun 4, 2019 3:26:12 PM

I had the same issue. Anyone get a refund for the 25% off?

New Member
Jun 4, 2019 3:26:13 PM

Same issue!

New Member
Jun 4, 2019 3:26:15 PM

Same issue for me. I clicked on the link from the email, tried to clear cache/cookies and didn't receive the discount. Was this a fraudulent email? Where is my 25% off?

New Member
Jun 4, 2019 3:26:16 PM

I had the same problem. I Signed out  of Turbo Tax, cleared all cookies & cache, rebooted my computer. Signed into Explorer not Google Chrome. Went to my email, clicked on the link & the 25% discount came through.  Good Luck!!

New Member
Jun 4, 2019 3:26:18 PM

yeah, same here. turbo tax ripped me off...

Level 15
Jun 4, 2019 3:26:19 PM

If your discount is not showing up in your shopping cart, please clear cache & cookies & try again. 

New Member
Jun 4, 2019 3:26:20 PM

Payment has already been made.  Please provide 25% refund

New Member
Jun 4, 2019 3:26:22 PM

Same thing for me. Used link via email, paid but didn’t get the 25% off.

Returning Member
Jun 4, 2019 3:26:24 PM

Same for me too.

New Member
Jun 4, 2019 3:26:26 PM

same here, cleared cookies and cache and no discount showing

New Member
Jun 4, 2019 3:26:27 PM

I think we got scammed by Turbotax with the 25% discount email...did not work for me either. They didnt even have a payment review page to check the final amount being charged. I ended up paying the full $79.99 plus taxes for a total of $85.27. Dont think I will use Turbotax next year!!

New Member
Jun 4, 2019 3:26:28 PM

Has anyone been helped with this? I filed yesterday (March 25th) and a few hours after I filed i received and email saying 50% off, Offer valid March 22-26 . Now why would they send me that email on or before the 22nd?? I am not a new member either. I paid over $100 because  I 'had' to get the expensive package because of owning a small bank account in a foreign country (my home country) .

Not applicable
Jun 4, 2019 3:26:31 PM

same here. Please refund my 25%. Also, couldn't use the phone service I paid for, the consultants kept getting disconnected and I had to reschedule.

New Member
Jun 4, 2019 3:26:33 PM

i didnt receive discount either - what is going on with turbo tax this year?

New Member
Jun 4, 2019 3:26:34 PM

No response yet from TurboTax.  Not impressed.  Wondering about false advertising claim.

New Member
Jun 4, 2019 3:26:35 PM

I got a hold of them via twitter and they said that if you didn't use the promo code at checkout then there's nothing they can do. and they apologized that email advertising the promotion got to me 'late' (which was yesterday after i filed and payed over $100 for their services).  

New Member
Jun 4, 2019 3:26:37 PM

I got ahold of someone through Facebook and they opened a ticket to approve a refund. We'll see if that happens or works...