I finally got TurboTax itself to install by rolling back some Windows 10 updates. But now it wants to update when it starts. I downloaded the patch but it hangs anytime I run it. I can't even start the program.
tt and win 10
it may be that some of the WIN 10 updates you uninstalled are needed especially .net framework
see this link but you may have to contact support (hopefully they will help)
I was able to talk with tech support. We worked through various options and finally went to this issue regarding installer:
We worked through these steps and eventually I was able to get the patches installed and run. I'm still not sure exactly what worked, but something finally did the trick.
I don't think its a windows issue. Encountered a similar problem with the program. On startup, updated program but when I attempted to transmit taxes another request was made to update turbo tax which resulted in a message "waiting for installer service." I looked at a variety of "community" suggestions. Cleaning browser, stopping malware or other programs looking at tasks, and restarting didn't solve the problem. Looking at the msiexec.exe file, I suspect that Turbotax was the "running program." I contact TurboTax and was issued a new downloadable program obviously necessitating uninstalling the original from CD. Success! This is the second year in a row i have had major program issues with Turbo Tax. What surprises me is that it is 3/15 and I had to initiate a solution. This issue might be related to New York State tax returns.