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New Member
posted Feb 19, 2021 3:35:35 PM

How do I get turbotax deluxe to finish, it just hangs up when trying to complete the federal review

How do I get support for my problem????

0 4 641
4 Replies
Intuit Alumni
Feb 24, 2021 2:24:53 PM

If the product is running slow, try deleting cookies, cache, and browsing history. Please see this Turbo Tax FAQ regarding how to delete cookies, cache, and browsing history: How to clear your cookies and cache

New Member
Mar 5, 2021 3:39:28 PM

not responsive to problem!!!!

Says forms 1040, schedule 1, sch 2, sch C, Sch EIC, Sch SE p2-t, Sch 8812, and Sch 8995 not yet approved????

When will they be approved?????

This is the hangup.

 

Intuit Alumni
Mar 8, 2021 4:43:27 PM

You may need to clear your browser's cache and delete the cookies stored on your computer. A full or corrupted cache can keep TurboTax from functioning properly.

Please see the below FAQ for instructions on how to clear the cache and delete cookies.  

Clear Cache: here 

Delete cookies: here

Also, try refreshing your browser and even try using a different browser if the issue persists. If none of these resolve the issue, please contact Customer Support for further assistance.

Returning Member
Feb 7, 2025 9:17:07 AM

I am using the federal tax version only . I cleaned out cookies and temp files, but the program hangs up after the review. I am running windows 11 and updated it to the latest version. I also used cc cleaner to make sure all crap is deleted. I also went into chrome and deleted everything I could. I have used turbotax since it first came out and never had this problem. Is this a known problem with tech staff at turbo tax? I tried calling tech support, but they only answer tax questions, the person I talked to did not have a number for tech support. Any help will be appreciated.